Blackwood Career Apparel + Essentials products
Vancouver, BC | Blackwood Career Apparel + Essentials serves its customers by providing functional and fashionable workwear.
Inside Sales are responsible for serving Blackwood customers in a pleasant, helpful and efficient manner. It is also a primary responsibility to ensure that small account and distributor orders are accurate, delivered on time, include the requested finish and meet Blackwood quality standards.
An intimate knowledge of the Blackwood product line must be developed and procedures which facilitate the cooperation of sales, design, production and administration teams must be learned and effectively executed.
Designated account manager for small chain specific accounts and callers and showroom visitors from outside of downtown Vancouver. Responsibility for some administrative / accounting tasks is also assigned.
Main tasks and responsibilities
-first contact with showroom customers
– deal directly with the accounts / clients of the chain accounts either by telephone, electronically or face to face
-process chain accounts and distributor orders
– process returns and exchanges
– respond quickly to customer requests
-treat and resolve customer complaints
– obtain and assess all relevant information to deal with inquiries and complaints
-work with production to ensure orders are processed smoothly
-direct inquiries and unresolved issues to the designated resource
– keep records of interactions and transactions with customers
Sales / Marketing assistance
-treat credit requests
-configure a new client profile in ACT and file folders
-send POS material requested by customers
-Prepare samples for customers
-create customer-driven and sales-driven marketing / sales materials
– knowledge of Adobe Illustration / Photoshop
-provide data and guides to help the sales team
-organize mass mailings (if necessary)
-prepare sales for the show
– cover for reception as needed
Education and experience
-High school diploma, general education diploma or equivalent
-Knowledge of customer service principles and practices
-Knowledge of relevant computer applications
-Knowledge of Adobe Illustration / Photoshop (not required but will be an asset)
-minimum 3 years of experience in the sales / retail industry
-Experience in clothing manufacturing is a considerable asset
-work with Microsoft Office
– knowledge of administrative procedures
-digital, oral and written language applications
-communication skills – verbal and written
-analysis and problem solving
– attention to detail and precision
-collection and processing of data
-orientation towards customer service
-teamwork and motivation skills
-Base salary of $ 42K annually
-Eligible to join our group insurance plan on the first of the month following a three-month probationary period. This plan includes 80% prescription drugs / 100% long-term medical care and 80% dental care.
-Eligible for our “paid day off” plan after 6 months of employment. This plan is rotated between employees and gives you approximately 1 paid day off (Friday) 4 times a year. Since it works on a rotation; the number of days of annual leave varies depending on the number of employees at any given time. (currently pending)
-Eligible for two weeks of PAID vacation after the one year anniversary date.
– Entitled to two weeks of UNPAID vacation during your first year.
-The business will close for approximately 10 days for the Christmas holidays. This is unpaid leave and / or staff have the option of taking another vacation entitlement.
Blackwood Career Apparel + Essentials
11111 Unit 1015 Place Twigg
Richmond BC V6V 0B7